FAQ

For the latest safety guidelines, please review our enhanced venue protocols at www.mercuryeastpresents.com/thegramercytheatre/safety-guidelines.

For all ticketed events, please note the following updated policies:

Face coverings are MANDATORY and must be worn at all times except while eating and drinking.

To reduce staff contact with guest belongings, note our Clear Bag Policy:

• Clear plastic, vinyl or PVC bags (maximum size: 12″x6″x12″)
• Small clutch bags approximately the size of a hand (maximum size: 4.5″x6.5″)

For questions about the status of an event, please see our event calendar or visit www.livenation.com/eventstatus for more information.

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at Gramercy Theatre will be open on day-of-show only. If you’re looking to purchase tickets, we ask you to visit us at www.livenation.com . If you’re looking to obtain a refund for a show that was either canceled or rescheduled, please visit www.livenation.com/refund for more information. We look forward to seeing you at our next show at Gramcery Theatre.

We sell tickets for all Live Nation events held at Irving Plaza and Gramercy Theatre. There is $2- $5 service fee is applied to each ticket sold at our Box Office.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

We accept cash, Visa, MasterCard, American Express and Discover Card. 

Tickets are also available for purchase online at our website, Ticketmaster and Live Nation, over the phone at 1.800.745.3000, or at the Mercury Lounge Box Office (card only).

Unless otherwise noted, shows are General Admission. We have limited seating available in our Loge on a first come, first served basis.

Please contact our Box Office at 212-614.6932 to make arrangements for accessible seating.

We advise arriving 30 minutes prior to doors, in which there will be a separate area for you to wait. If you are eager to arrive earlier, we ask that you please wait on the regular line until the Fast Lane area is set up.

Most shows are 16 unless accompanied by an adult.  Please check show details for possible exceptions or call the box office if you need further info.”  You must be over 21 & present a valid ID to obtain a wristband in order to drink alcohol.

Coat check is available seasonally and costs $4 per item.

Flash photography and cameras with a removable lens are considered professional and will need a media pass from the band’s management- If you do not have a photo pass we require that your camera is checked for $3 into Coat Check. Audio and video recording are not allowed. Certain acts may have strict no-photo policies.

We have a selection of snacks and other light refreshments at the bars. Our bars serve a variety of beer, wine, and liquor. You must be over 21 and present a valid photo ID to obtain a wristband in order to drink alcohol. 

Being part of the Music Geeks mailing list is a great way to hear about up-coming shows. You can also follow us on our Twitter or Facebook or check out our Calendar Page. LiveNation.com and Ticketmaster.com are also other good ways to keep up to date with our shows.

Yes, our venue is the perfect location to host your private party or special event! For more information, contact Laura Mulholland at 212.837.2421 or email her at [email protected] for more information.

You must present valid photo ID to pick-up tickets or guest-list passes from the Box Office. Will Call tickets are available beginning one hour prior to door time.